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A toolbox for setting up Digital Competence Centres: the experience of Helsingborg and Sofia

According to data 169 million EU citizens lack even basic digital skills. This accounts for 44% of Europeans between the ages of 16-74. Lack of access to digital services – as well as lack of awareness of digital possibilities – may have a major impact on citizens’ lives and may result in social exclusion.

Within the framework of the EU Urban Agenda Digital Transition programme, the Partnership on Digital Transition have published The Digital Neighbourhood Instrument: a toolbox for setting up Digital Competence Centres, where people with no digital skills can turn to for help.

The Digital Neighbourhood Instrument presents two models of Digital Competence Centre implemented in Helsingborg (Sweden) and Sofia (Bulgaria). The Helsingborg model is mainly focussed on providing support in the use of devices, access to services and Face to Face (F2F) learning, while the Sofia model focusses on training in basic digital skills. The aim of the toolbox – is to provide guidelines for local governments for transferring the Helsingborg and Sofia models based on 7 Digital Competence Centre essentials.

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