The British government last week announced measures to ensure that the vast majority of the UK population would stay in their homes for a minimum of three weeks. UK residents are not alone under this constraint: as of today, estimates are that nearly 20% of the world’s population is currently restricted to their homes, including in the UK, Ireland, Spain, Italy, France, Germany, China and the USA.
For many people, this confined situation will mean social adaptation using virtual substitutes
for their usual face to face activities. Internet banking and shopping
will increase, and work and wider family interactions will continue but
at a distance through technology. For those experiencing food and
necessity shortages, online supermarkets are only a few clicks away (at
least when panic buying is over and you can book a delivery slot).
Whilst this digital substitution is possible for the majority of people, a significant minority are digitally excluded,
through a combination of life choices, low confidence or skills, and an
inability to afford the requisite technology. Across the EU, 14% of people have never used the internet. Eurostat evidence shows the digital divide is driven by four main factors:
- age
- educational status
- income, and
- geography
During the Coronavirus, older people
are most at risk, not only from disease but their lower level of
digital skills across the population. This aggravates their
circumstances. During a recent set of focus groups in Limerick on
digital exclusion, suspicion, fear and shame were
commonly cited by older people as their emotional response to increasing
digitalisation. Social isolation is also a factor in digital exclusion:
“As someone living on my own there’s no one showing me how to use
the technology. I have a tablet but I don’t know how to use it, I just
use my phone for calling people.”
The move to digital can make socially vulnerable people feel increasingly helpless:
“There’s also a self-esteem issue as people can’t keep up with
the changes and don’t feel independent on their phones, someone has to
help.”
Supporting the transition to digital with patience and sympathy is more important than ever.
During a lockdown, we must all make do with the technologies that we
have. But it is important also to be aware that many people are not only
socially distant but digitally disconnected from primary services and
require support more than ever. There are many community-based
organisations that offer opportunities to help those who are socially
and digitally excluded during this time, such as through delivering food
and prescriptions or completing administrative tasks online. To find
out more, you can contact your local network (where neighbours are
setting up support systems), visit your Local Authority’s website or
search for opportunities on social media.
